Our company name says it all. We strive to get you the products you order fast, along with friendly customer support.
We communicate with you through email to keep you up to date on your order and status. Please include your email when placing orders.
We do not process your credit/debit card until your order has been verified and is ready to be shipped. (Plain discreet packaging)
Although rare, occasionally a product may be on backorder and you will be notified by email. If you choose, you may cancel the order only if it has not already been processed and/or shipped.
If you receive the wrong product or quantity please contact us within 2 business days. After that time you agree that your order was complete and accurate.
United States: Customer and/or Shipment
Standard shipping takes approximately 10-14 business days after an order is shipped for you to receive it. Orders are packaged and shipped within 24-48 hours after the order is placed. The day the order is shipped does not count as the 1st day. Standard Shipping is usually handled as USPS priority mail.
ETA is about 10-14 days for major US cities and 10-21 days for non major cities
Your phone number is essential. They may need to contact you regarding delivery. Please enter it at the time you place your order.
All Next Day and Two Day orders placed after 9am EST, Monday - Friday will be processed and shipped the next business day. Please take into consideration that there are no deliveries on Holidays or Weekends (Saturday and Sunday), and thus they can not be counted as part of the time frame for delivery.
You agree that if you are shipping to an address that is different from your billing address you assume responsibility, and we will not ship replacement goods in the event the initial order is not received.
If you have not received your shipment after 14 business days you have 5 business days to contact us to help resolve the issue, although you agree that delivery confirmation by United States Postal Service, FedEx, or other carrier will suffice as proof that you have received the item(s) ordered.
International Orders and/or Shipment
We offer a variety of FedEx and USPS delivery options, including FedEX/DHL Express, DHL Global Mail and Singpost. FedEx/DHL Express deliveries typically take 4-6 business days, while DHL Global Mail and Singpost shipments will vary based on the method chosen - either 7-14 business days. Please understand that delivery times do not include customs clearance.
On ALL orders your phone number is essential. The shipper/carrier many times may need to contact you regarding delivery arrangements. Please enter it at the time you place your order.
International Shipping Charges depend on the shipping destination country, the size and weight of the package. Please ensure that you enter your address information properly, including the correct country.
Free Shipping offers only apply to an order shipped to a recognized United States address.
You agree that if you place an order, that you take full responsibility for knowing the laws, importation guidelines, and customs procedures of your country for all products you order. Depending on your countries laws and/or shipper you may be required to pay duties, taxes and/or brokerage fees, and you agree to pay these if asked. We do not receive any of these and we do not know if there will be any of these in advance, or otherwise, of you placing or us shipping your order. If you refuse payment of any duties, taxes and/or brokerage fees, you agree that we may process and charge the credit/debit card used for your purchase if they are billed to our company.
You agree to take full responsibility for your package once it arrives at Customs of your country, and that we are not responsible for packages and/or products that are lost, stolen, seized, and/or items not admitted and/or not allowed into your country for any or no reason. If you refuse your package you agree that you will not be entitled to a refund. There are no refunds for any reason on orders shipped outside of the United States.